Simple products changed to variable product - How to do ?

Changing a product from variable to simple (or fixing grouping errors)

If a product was created as a single product instead of being grouped under a variable product, the change affects both Retail Express (REX) and your eCommerce platform. Follow these steps in order:

1. Fix the product in REX first. Set the Manufacturer SKU (or Custom3) and make sure Size and Colour are set up correctly. Do this before anything else.
2. Delete the incorrect products in eCommerce, then contact us to run a refresh.
3. If converting a variable product to a simple product, let us know so we can run a refresh. This is mandatory.
4. Update the SKUs in REX to the new values. The integration will then try to create the new products in eCommerce. It won't succeed while the old products still exist, so make sure they are removed first.
5. Move images and descriptions from the old product to the new one, then delete the old product. The integration will now be linked to the newly created product.

Note: Changing the Manufacturer SKU has constraints. The system will continue to update based on the original settings, so always check with us before making this change.