The connector will only retrieve orders with the required order status. The applicable status varies depending on the ecommerce platform:
BigCommerce: Awaiting Fulfillment is the usual "ready to process" status. Some setups may use Awaiting Shipment or a custom status.
Neto: The status may be New or Pick, depending on the merchant's workflow. Neto's equivalent of a completed order is Dispatched.
WooCommerce: Processing and Completed are the standard statuses. However the connector just can capture the status of processing.
Shopify: Awaiting Fulfillment is used for orders that are ready to be fulfilled.
The connector only checks orders created within the last 7 days.
An order must have the appropriate status for its ecommerce platform and be within the 7-day retrieval period to be picked up by the connector.
If an order is more than 7 days old, a Developer will need to update the order retrieval period before the connector can retrieve the order.
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